Can I email my seed words to support so you can check them?

Modified on Fri, 2 Oct at 2:26 PM

No. Please never send your seed words to support. Support can guide you through the official verification process without receiving your recovery words.


Support does not need to see the actual words to guide you. If a wallet is not matching, describe the result of the official verification process and the account you are trying to access.


You can explain that you have one or more recovery lists without sending either list. Do not include words in an attachment, screenshot or Zoom screen share. If a person asks you to send them privately, stop and verify the request through help@prosperlink.co.

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