The passcode reset process requires your wallet's correct seed words. Contact support for the official instructions, but do not email or send your seed words to anyone.
First identify whether the problem is a login password or the wallet action passcode. If you can log in but cannot approve a wallet action, explain that distinction in your support request.
The recovery words used for the reset must match the wallet you are trying to access. If you have more than one list, ask for the official verification process before attempting recovery. If the correct words are lost, do not assume a password reset will resolve it. Support will need to explain whether the archive and replacement workflow applies.
Steps to Reset
- Click “Forgot Passcode”
- Create a new passcode
- Enter your 12-word seed phrase
⚠️ Important:
- Your seed phrase is the only way to recover your wallet
- Never share your seed phrase with anyone
- Support cannot access or recover your wallet for you
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