Visit https://app.prosperlink.co to access your ProsperLink account and back office. If you cannot log in, select Forgot Password and follow the reset instructions.
Use the email associated with your ProsperLink account. The back office and the wallet serve different purposes, so first check that you are on the ProsperLink website rather than the wallet website.
If a reset does not restore access, submit a ticket with the account email, the exact message you see and whether you previously used the old portal. Let support know if you have more than one account. Avoid creating another account to bypass a login problem, because that can leave your purchase and affiliate records in different places.
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